Refund Policy
Thank you for choosing AI Research Assistant, an official product of BiographyPoints. This Refund Policy explains when refunds may be available for subscriptions, storage add-ons, task reminder packages, and other paid services.
By purchasing any paid product or subscription, you agree to this Refund Policy.
Subscription Refunds
AI Research Assistant offers subscription-based services that provide access to premium AI features, storage, and productivity tools.
Unless otherwise required by applicable law, subscription payments are generally non-refundable after the subscription has been activated.
If you cancel your subscription, you will continue to have access to premium features until the end of your current billing period.
Storage Add-On Refunds
Storage add-ons provide additional cloud storage for your account.
Once additional storage has been activated or allocated to your account, it is generally non-refundable.
If a storage package cannot be delivered due to a technical issue caused by our platform, we may provide a refund or apply the purchased storage after resolving the issue.
Task Reminder Package Refunds
Task Reminder packages increase your available reminder quota.
Once the additional reminder capacity has been successfully applied to your account, the purchase is generally non-refundable.
Exceptions may be considered if the purchased package cannot be activated due to a verified technical issue on our side.
Duplicate Payments
If you are accidentally charged more than once for the same purchase, please contact our support team.
After verification, any confirmed duplicate payment will be refunded using the original payment method whenever possible.
Unauthorized Transactions
If you believe a payment was made without your authorization, please contact us immediately.
We may request additional information to verify the transaction before processing any refund request.
Failed Purchases
If your payment was successfully processed but the purchased subscription, storage, or add-on was not delivered, please contact our support team.
After verification, we will either:
- Activate the purchased service.
- Provide an appropriate refund.
- Offer an equivalent replacement where applicable.
Subscription Cancellation
You may cancel your subscription at any time through your account settings.
Cancellation will prevent future renewals but will not automatically generate a refund for payments already made.
Your premium access will remain active until the end of the current billing period.
Non-Refundable Purchases
The following purchases are generally non-refundable once delivered:
- Subscription plans
- Storage add-ons
- Task reminder packages
- Promotional offers
- Discounted purchases
- Gift purchases
- One-time premium upgrades
Exceptional Circumstances
Refund requests may be considered in exceptional situations, including:
- Duplicate payments.
- Technical failures preventing service activation.
- Billing errors caused by our platform.
- Cases where a refund is required by applicable law.
Each request is reviewed individually.
Refund Processing
Approved refunds are generally processed using the original payment method.
Processing times may vary depending on your payment provider, bank, or payment gateway.
Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services, payment methods, or legal requirements.
Updated versions become effective immediately after publication on this page.
Contact Us
If you have any questions regarding this Refund Policy or would like to request a refund, please contact the AI Research Assistant support team.
We are committed to providing a fair, transparent, and reliable billing experience for all users while ensuring the continued development and improvement of our AI platform.