Contact Us
Thank you for visiting AI Research Assistant, an official product of BiographyPoints.
We’re here to help with your questions, feedback, technical issues, billing inquiries, and feature requests. Whether you need assistance with your account, AI features, subscriptions, or anything else, our team is ready to assist you.
Get in Touch
If you need support or have any questions, you can reach us using the following contact information.
Email Support
General Support:
support@arassistant.biographypoints.com
We aim to respond to most inquiries within 24–48 business hours.
What We Can Help With
Our support team can assist you with:
- Account registration and login issues
- Password reset requests
- Subscription and billing questions
- AI Chat and AI model support
- Deep Research assistance
- Voice Assistant issues
- Image Generation support
- File upload and analysis problems
- Storage and media library questions
- Task Reminder support
- Bug reports
- Feature requests
- General platform feedback
Before Contacting Support
To help us resolve your issue more quickly, please include:
- Your registered email address
- A detailed description of the issue
- Any error messages you received
- Screenshots (if applicable)
- Steps to reproduce the problem
Providing complete information allows us to investigate and resolve your request more efficiently.
Business Inquiries
For partnership opportunities, business collaborations, media requests, or enterprise solutions, please contact us through our support email.
Business Contact:
support@arassistant.biographypoints.com
Report a Security Issue
If you discover a security vulnerability or believe your account has been compromised, please contact us immediately.
Include as much information as possible so our team can investigate and respond promptly.
Feedback
Your feedback helps us improve AI Research Assistant.
If you have suggestions for new features, improvements, or ideas that would make the platform better, we’d love to hear from you.
Every suggestion is reviewed as part of our ongoing product development process.
Response Time
Our typical response times are:
- General Questions: Within 24–48 business hours
- Technical Support: Within 24–72 business hours
- Billing Inquiries: Within 1–2 business days
- Security Reports: As quickly as possible based on severity
Thank You
Thank you for choosing AI Research Assistant.
We appreciate your trust and are committed to providing a secure, reliable, and innovative AI platform that helps people research, create, learn, and work more efficiently.